Dale Carnegie Training-Attitudes for Service

Join us as we partner with Dale Carnegie to offer specialized training! This is the last session.

And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter. Transforming a customer into a champion for the organization hinges on perfecting the details throughout the customer lifecycle.

This module makes you keenly aware of how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.

Learning Objectives

  • Set goals for improvement by assessing current Customer Service Attitudes
  • Build customer relationships by incorporating the Four Drivers of Customer Service
  • Maintain consistently positive attitude by applying Attitude Control Principles
  • Use conversational language to keep the interactions casual and relaxed
Wednesday, June 19, 2019

8:00 a.m. - 9:30 a.m.

Waynesburg University-Southpointe Center
6000 Town Center Boulevard, Suite 100
Canonsburg, PA 15317

Reservations accepted until
Wednesday, June 12, 2019.

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